Exchange and Return Policy – Kicksters
At Kicksters, we are committed to providing our customers with a comfortable and reliable shopping experience, whether they are purchasing specialty coffee or other Kicksters products, including mugs.
General Terms for Exchange and Return:
Product Condition Upon Receipt:
Upon receiving your order, you have the right to inspect the product and verify its condition and quality. If there is any defect or discrepancy from the described item, you may return the product immediately to the delivery representative and receive a full refund, including tax, excluding delivery fees. If the product is picked up from the Kicksters location, the customer must verify the condition of the product before making payment.
Returns Within 7 Days:
You may return any product purchased from Kicksters within 7 days from the date of receipt, provided you have the purchase invoice sent via WhatsApp. A full refund, including tax, will be issued, excluding delivery fees.
Return Conditions:
The product must be:
Refunds:
Refunds will be issued to the same card or bank account used for payment within 14 business days, according to the bank's policies.
Exchanges:
Direct exchanges are not available. If you would like a different product, please return the original item first, then place a new order separately.
Important Notes:
Non-Returnable Items:
Policy Updates:
Kicksters reserves the right to modify the exchange and return policy without prior notice. This page will be updated in case of any changes.
Completing a purchase from Kicksters constitutes implicit acceptance of these terms and conditions.
